FREQUENTLY ASKED QUESTIONS
Below is a list of the most frequently asked questions about our residential and commercial cleaning services. We hope they will be helpful. If you have any questions not answered here, please don’t hesitate to contact us and we will be happy to answer them.
Q. Is a long-term contract required for service?
Absolutely not! Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.
Q. How long have you been cleaning homes?
We have been providing professional house cleaning services to many satisfied customers since 2004.
Q. Are you insured?
Yes. Naturally Clean is fully insured and bonded.
Q. What towns do you serve?
We provide home and office cleaning services for Kitchener, Waterloo and the surrounding area (including Cambridge, Elmira, St. Jacobs, Wellesley, and Guelph) as well as Milton, Oakville, and Mississauga.
Q. What is included in your house cleaning service?
Please review our thorough house cleaning task listfor a list of services we perform for each type of cleaning.
Q. Do you provide the cleaning supplies?
Yes. We provide everything needed to clean your home free of charge.
Q. What should I expect on my first appointment?
We will arrive at your home with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.
Q. Will I have the same cleaning person each visit?
Yes. If having a consistent cleaner is important to you, please let us know and we promise you the same cleaning crew for every visit. We know how important it is to have someone you know and trust cleaning your home.
Q. What will it cost to have my home cleaned?
The total cost will depend on how large your home or business is and the amount of cleaning required. Our free estimates will provide you with an exact cost.
Q. Do I need to be home the day of cleaning?
Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is entirely up to you. Regardless of your schedule, you are certain to receive superior housekeeping service – guaranteed!
Q. Can I skip or reschedule an appointment?
If you anticipate needing to change an appointment time, ideally we would like a minimum of 24 hours notice. We’ll move your visit to another more convenient time, or cancel it altogether if you wish.
Q. How will you enter my home or office on my scheduled days of cleaning?
We leave this up to you – whatever you feel most comfortable with!
- You can give us a key
- You can leave a key under a door mat or leave the door unlocked the day of cleaning
- You can give us the code to the building or garage
Q. What if I am not satisfied with my cleaning?
Your complete satisfaction is very important to us. That is why we offer a 24 hour re-clean guarantee. If for any reason you are not satisfied with your office or house cleaning, simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no additional cost to you.
Q. Do you offer house cleaning gift certificates?
Yes. You can purchase a cleaning gift certificate for just about any occasion.
Q. How and when do I pay for my cleaning services?
We require payment at time of service. We accept payment by cheque, cash, or online money transfer